Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information.

Last updated: February 2025

Information We Collect

loravynexium collects information to provide better services to our users. We gather data when you create an account, use our business automation platform, or interact with our customer support team. This includes personal details like your name, email address, and business information that helps us tailor our services to your needs.

Personal identification information including name, email address, phone number, and business details

Usage data such as how you interact with our platform, features accessed, and time spent on different sections

Technical information including IP address, browser type, device information, and operating system

Communication records when you contact our support team or participate in surveys and feedback sessions

How We Use Your Information

The information we collect serves specific purposes that directly benefit your experience with our platform. We don't collect data just for the sake of it – every piece of information helps us provide better business automation solutions and customer support.

Service Delivery

We use your information to deliver our business automation services, process your requests, and maintain your account. This includes setting up automated workflows, generating reports, and ensuring our platform functions correctly for your specific business needs.

Communication and Support

Your contact information allows us to respond to inquiries, provide technical support, and send important updates about our services. We may also use this information to inform you about new features that could benefit your business operations.

Australian Privacy Act Compliance

loravynexium operates under Australian privacy laws and follows the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. We're committed to handling your personal information with the highest standards of privacy protection required by Australian legislation.

Data Storage and Security

We take data security seriously and implement multiple layers of protection to safeguard your information. Our security measures include encryption, secure server environments, and regular security audits to ensure your data remains protected against unauthorized access.

Storage Locations

Your data is stored on secure servers located in Australia and may be backed up to secure facilities in other countries with equivalent privacy protections. We ensure that any international data transfers comply with Australian privacy requirements.

Retention Periods

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for seven years after account closure, while communication records may be kept for shorter periods unless required by law.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information. We respect these rights and provide clear processes for exercising them. Here's what you can do with your data:

Access: Request copies of the personal information we hold about you, including details about how we collect and use this information

Correction: Ask us to correct or update any personal information that is inaccurate, out of date, or incomplete

Deletion: Request deletion of your personal information in certain circumstances, subject to legal retention requirements

Complaint: Lodge a complaint about how we handle your personal information, either directly with us or through the Office of the Australian Information Commissioner

Third-Party Services and Sharing

loravynexium occasionally works with trusted third-party service providers to deliver our business automation platform. These partnerships are carefully managed to ensure your privacy remains protected. We only share information when necessary and under strict contractual agreements.

We never sell your personal information to advertisers or marketing companies. Any data sharing occurs only to improve our services, comply with legal requirements, or protect the rights and safety of our users and platform.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. These small data files help us remember your preferences, keep you logged in, and analyze website performance.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some functionality of our platform. We use both session cookies that expire when you close your browser and persistent cookies that remain for specified periods.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can reach our privacy team directly:

Email: info@loravynexium.com
Phone: +61 7 4638 7999
Address: Terminal, Old, Casey Ave, South Mackay QLD 4740, Australia

We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly during business hours.